Frequently Asked Questions - For Members

  • You will simply start with an online digital survey. You remotely take the evaluation or assessment from the convenience of your home from your phone or computer. You are then scheduled to meet with a counselor for 30 minutes via a Zoom session and then you’re done.

  • Our private pay rate for individual evaluations and counseling session is $99 per session. This can be paid by the clinic or the member.

    Our private pay rate is $99 per session. We will charge your credit card $49 within 8 hours of your appointment to hold your appointment. And the final $50 will be charged to your card after your session and when a session report has been successfully delivered.

    Cancellation Policy: You can cancel anytime for no charge if your appointment is over 8 hours away.

    Skyler Health will send an email receipt to your email when we charge your credit card. You will also see the charge in the Billing section of the Member Portal. Upon your request, we can provide you with a bill that you can submit to your health insurance company to get paid for your out-of-network benefits for this appointment.

    While we do not directly accept insurance, we are committed to helping you utilize your out-of-network benefits to offset the expense of your therapy sessions. See below for details.

  • You can cancel as long as the scheduled appointment time is over 8 hours with no cost to you. If you cancel within 8 hours then we charge you $49 for a cancellation fee.

  • You are given available times to schedule a 30 minute session with a counselor in the member portal. You can then select and confirm an appointment time with a counselor. You will then be sent an appointment invite with a Zoom link.

  • Our counselors only speak English today. We will be adding counselors that speak other languages shortly.

  • All of our counselors conduct tele-health visits via Zoom. You will receive an email with a link to your session 24 hrs before the scheduled appointment. It is a good idea to have Zoom downloaded to your phone or device before your meeting.

  • All our appointments with a counselor are done via tele-health. We do not offer in-person appointments today.

  • You can go to the Member Portal to cancel or reschedule your appointments. You can email us at care@skylerhealth.com to cancel your appointment. Appointments can only be rescheduled through the Member Portal.

    Cancellation Policy: You can cancel anytime for no charge if your appointment is over 8 hours away. If you are canceling within 8 hours then we will charge $49 as we have to pay the counselor for the scheduled time. Please send us an email at care@skylerhealth.com to cancel.

    Reschedule Policy: You can reschedule your appointments at no charge if the appointment time is over 8 hours. We do not allow to reschedule within 8 hours but you can cancel your appointment by sending us an email at care@skylerhealth.com. Once your appointment is cancelled, you will be able to schedule a new appointment time through the member portal.

  • We can schedule an appointment with a counselor within 24 hours after you finish your online survey.

  • The reports are sent to the member or clinic within 24 hours after the appointment with the counselor.

  • The final evaluation or assessment report will be available via the clinical portal and the member portal. The clinic and the member will be notified once the report is available.

  • At Skyler Health, we understand the importance of accessing quality mental health services while also managing healthcare costs. While we do not directly accept insurance, we are committed to helping you utilize your out-of-network benefits to offset the expense of your therapy sessions.

    Here's how it works:

    Payment Upfront: You'll pay for your sessions directly to Skyler Health at the time of service via the member portal. We accept credit card payment methods for your convenience.

    Superbill Provided: Upon request after a session, you'll receive a detailed superbill that outlines the services provided, along with the associated fees. This document is essential for seeking reimbursement from your insurance company. Please send your request for a superbill to care@skylerhealth.com.

    Submit for Reimbursement: You can then submit this superbill to your insurance company for reimbursement. Many insurance plans offer out-of-network coverage for mental health services, which means you may be eligible for partial reimbursement of your session fees.

  • No, Skyler Health will not sell personal information. Please see our privacy policy for full details.

  • The member will need access to a mobile phone or computer to use Skyler Health.

    Any web or mobile browser can access the member portal where they can take the digital evaluation and assessment. To have the best experience in the web member portal, we recommend using chrome. We use zoom for video tele-health session with a counselor.

  • All of the counselors at Skyler Health are Master’s level prepared and have completed over 1 year of supervised post-degree clinical experience prior to obtaining licensure in their home state. Many have surpassed this high standard and sought Doctoral levels of education or completed specialized certifications in various area of mental and behavioral health.

  • At Skyler Health, we understand the importance of accessing quality mental health services while also managing healthcare costs. While we do not directly accept insurance, we are committed to helping you utilize your out-of-network benefits to offset the expense of your therapy sessions.

    Here's how it works:

    Payment Upfront: You'll pay for your sessions directly to Skyler Health at the time of service via the member portal. We accept credit card payment methods for your convenience.

    Superbill Provided: Upon request after a session, you'll receive a detailed superbill that outlines the services provided, along with the associated fees. This document is essential for seeking reimbursement from your insurance company. Please send your request for a superbill to care@skylerhealth.com.

    Submit for Reimbursement: You can then submit this superbill to your insurance company for reimbursement. Many insurance plans offer out-of-network coverage for mental health services, which means you may be eligible for partial reimbursement of your session fees.

Frequently Asked Questions - For Clinics

  • Skyler Health provides 24/7 psychological evaluations and counseling for pain and general mental health with results delivered within 24 hours with the highest clinical efficacy. This allows clinics to make decisions and progress with your personalized medical treatment for your patients, schedule surgeries and procedures and ensure that your patients are receiving timely and personalized care. Our clinical team made up of licensed therapists offer a fast, yet thorough clearance decision in a timely manner. We streamline the evaluation process to provide fast, accurate, and reliable results.

  • Our private pay rate for individual evaluations and counseling sessions is $99 per session. This can be paid by the clinic or the member. We currently do not accept health insurance. We also help patients utilize out of network health benefits to get reimbursed for their payment to Skyler Health.

  • There are three simple ways for the clinics to send referrals in minutes:

    1. Clinic Portal: Go to the Clinic Portal to create an account and send us a referral in minutes. We are offering a 50% discount on your first three referrals! You can send us referrals through the Clinic Portal and specify if the clinic will pay or if the patient will pay.

    2. Fax: Clinics can also fax their referrals to 1-650-397-4264. We need at a minimum: Patient’s Name, Patient’s DOB, Patient’s email, Patient’s phone number, Requested service type (Psychological Evaluation for Surgical Clearance, Psychological Evaluation for General Mental Health, Pain Counseling and Evaluation.) We’ll contact the patient to get them started.

    3. Member Portal: Clinics can also ask the patients to sign-up directly and order their own evaluation at the Member Portal. Clinics can email or print and hand them this flier with information for members to get started with Skyler Health.

  • The reports are available within 24 hours for the clinics (in the Clinic Portal) and for members (in the Member Portal).

  • The final evaluation or assessment report will be available via the clinical portal to the clinic if the referral was sent through the Clinic Portal. Otherwise, the patient will receive the report that they will have to share with the clinic. The clinic will be notified once the report is available.

  • We’re not experts in Behavioral Health Integration (BHI) billing through CPT 99484, 96127 codes. We advise you to check with an expert. However, what we know about these codes is as follows:

    CPT Code 99484: Care management services for behavioral health conditions, at least 20 minutes of clinical staff time, directed by a physician or other qualified healthcare professional, per calendar month. This code is used for reporting non-face-to-face care coordination services for patients with behavioral health conditions. It involves at least 20 minutes of clinical staff time per month, directed by a qualified healthcare professional.

    CPT Code 96127: Brief emotional/behavioral assessment (e.g., depression, anxiety scale), with scoring and documentation, per standardized instrument. This code is used for reporting brief emotional or behavioral assessments, typically involving the use of standardized instruments like depression scales. It includes scoring and documentation based on the results of the assessment.

    A clinic can get reimbursed at a rate of approximately $50 per month per patient (varies by insurer) for reviewing the reports that include these data.