Pricing & Payment Details

Last updated: April 29, 2026

This document covers the pricing, payment, cancellation, rescheduling details for 1 hour virtual therapy and coaching sessions for private pay, health insurance pay and employer pay scenarios. Please note that Skyler AI Coach and Listen Therapy sessions are free and at no cost to the user.

Private Pay Pricing for 1 hour tele-therapy sessions

Therapy $135 USD
Medication Management $199 USD

Payment: Your credit card will be charged the full price amount when an appointment is scheduled.

Cancellation: You can cancel for no charge if your appointment is over 24 hours away and you will receive a full refund back to your credit card. You will not get a refund if you cancel within 24 hours of your appointment time.

Reschedule: You can reschedule for no charge if your appointment is over 24 hours away. You will not be charged any additional amount. However, you will have to pay again for a new appointment if you reschedule within 24 hours of your appointment time.

No Show Member: A no show will result in a full payment. No refund is issued in case of a no show to your scheduled appointment. At Skyler Health, we strive to support our members by sending multiple reminders—including SMS notifications—regarding upcoming appointments. While we make every effort to ensure these reminders are delivered, there may be instances where they are not received due to factors beyond our control, including technical issues, carrier limitations, or user-specific settings. Members are responsible for managing their scheduled appointments. We encourage you to log into the Skyler Health Member Portal to view and track your appointments at any time. To avoid missed appointments and hence charges due to no shows, members should add appointments to their personal calendars and plan accordingly. Please note that appointment reminders are provided as a courtesy. Failure to receive a reminder does not qualify for refunds or changes to our standard policies.

No Show Therapist: In the rare case that a counselor does not show up for the appointment, we will refund you fully for their missed appointment.

Skyler Health will send an email receipt to your email when we charge your credit card. You will also see the charge in the Billing section of the Member Portal. Upon your request, we can provide you with a bill that you can submit to your health insurance company to get paid for your out-of-network benefits for this appointment.

Health Insurance Payment

Skyler Health accepts major health insurances in key states. If you have selected to pay by health insurance, we will verify your health insurance eligibility and your co-pay amount will appear in the My Accounts / Health Insurance Details section of your Member Portal.

Payment: You are required to provide a credit card that we will use to charge co-pays and deductibles. Your co-pay amount will be charged before the appointment. We require credit card to be entered before you can make an appointment. We will place a $0.50 cents hold on your credit card for every appointment made to ensure it is a valid credit card. We do not charge your credit card, it is only a verification hold.

Cancellation: You can cancel for no charge if your appointment is over 24 hours away and you will receive a full refund back to your credit card. In case you cancel within 24 hours of your appointment time, we will charge your credit card a full price as private pay.

Reschedule: You can reschedule for no charge if your appointment is over 24 hours away. You will not be charged any additional amount. In case you reschedule within 24 hours of your appointment time, we will charge your credit card a full price as private pay. Your new rescheduled appointment will be billed to your health insurance.

No Show Member: In case you are a no show to your appointment, we will charge your credit card a full price as private pay. At Skyler Health, we strive to support our members by sending multiple reminders—including SMS notifications—regarding upcoming appointments. While we make every effort to ensure these reminders are delivered, there may be instances where they are not received due to factors beyond our control, including technical issues, carrier limitations, or user-specific settings. Members are responsible for managing their scheduled appointments. We encourage you to log into the Skyler Health Member Portal to view and track your appointments at any time. To avoid missed appointments and hence charges due to no shows, members should add appointments to their personal calendars and plan accordingly. Please note that appointment reminders are provided as a courtesy. Failure to receive a reminder does not qualify for refunds or changes to our standard policies.

No Show Therapist: In the rare case that a counselor does not show up for the appointment, we will refund you fully for their missed appointment.

Employer Sponsored Payment

Skyler Health works with employers that pay for the services utilized by their employees. If you qualify to be paid by your employer, we will verify your eligibility and if you have any co-pay, then the co-pay amount will appear in the My Accounts / Employer Details section of your Member Portal.

Payment: You are required to provide a credit card that we will use to charge co-pays if applicable. Your co-pay amount will be charged before the appointment. In most cases, your employer does not have a co-pay. You can check with your employer or your benefits manager if you have a co-pay. You can also call or email us and we can provide that information to you. We require credit card to be entered before you can make an appointment. We will place a $0.50 cents hold on your credit card for every appointment made to ensure it is a valid credit card. We do not charge your credit card, it is only a verification hold.

No Show Member: In case you are a no show to your appointment, we will charge your credit card a full price as private pay.

No Show Therapist: In the rare case that a counselor does not show up for the appointment, we will refund you fully for their missed appointment if you had a co-pay.

Late Payment by Your Employer: We will invoice your employer or benefit broker for your appointment. However, we reserve the right to charge your credit card if your employer does not pay the invoice within 60 days. In case your credit card is charged, we will refund you if the employer payment finally comes in.