Frequently Asked Questions - For Members

  • Please go to https://member.skylerhealth.com to onboard and schedule an appointment

  • You are given available times to schedule a 1 hour session with a counselor in the member portal. You can then select and confirm an appointment time with a counselor. A Join Session button will appear in the member portal that you can click to join the appointment at the designated time. You will also be sent an appointment invite with a Zoom link.

  • Our counselors only speak English today. We also offer Spanish speaking counselors in some key states.

  • All of our counselors conduct tele-health visits. A Join Session link appears in the member portal that you can use to join the appointment at the designated time. You will also receive an email with a link to your session. Please have Zoom downloaded to your phone or device before your meeting.

  • All our appointments with a counselor are done via tele-health. We do not offer in-person appointments today.

  • You can go to the Member Portal to cancel or reschedule your appointments.

    Cancellation Policy: Please read Pricing & Payment Details

    Reschedule Policy: Please read Pricing & Payment Details

  • Appointments are typically available daily across our counselors.

  • The reports are sent to the member or clinic within 24 hours after the appointment with the counselor.

  • The final evaluation or assessment report will be available via the clinical portal and the member portal. The clinic and the member will be notified once the report is available.

  • Skyler Health accepts major health insurances in key states. In case we do not cover a health insurance, we also offer sending you a bill for our-of-network reimbursement for sessions that you pay for directly.

    Here's how it works:

    Payment Upfront: You'll pay for your sessions directly to Skyler Health at the time of service via the member portal. We accept credit card payment methods for your convenience.

    Superbill Provided: Upon request after a session, you'll receive a detailed superbill that outlines the services provided, along with the associated fees. This document is essential for seeking reimbursement from your insurance company. Please send your request for a superbill to care@skylerhealth.com.

    Submit for Reimbursement: You can then submit this superbill to your insurance company for reimbursement. Many insurance plans offer out-of-network coverage for mental health services, which means you may be eligible for partial reimbursement of your session fees.

  • No, Skyler Health will not sell personal information. Please see our privacy policy for full details.

  • The member will need access to a mobile phone or computer to use Skyler Health.

    Any web or mobile browser can access the member portal where they can take the digital evaluation and assessment. To have the best experience in the web member portal, we recommend using chrome. We use zoom for video tele-health session with a counselor.

  • All of the counselors at Skyler Health are Master’s level prepared and have completed over 1 year of supervised post-degree clinical experience prior to obtaining licensure in their home state. Many have surpassed this high standard and sought Doctoral levels of education or completed specialized certifications in various area of mental and behavioral health.

  • At Skyler Health, we understand the importance of accessing quality mental health services while also managing healthcare costs. While we do directly accept major insurances in key states, we are committed to helping you utilize your out-of-network benefits to offset the expense of your therapy sessions.

    Here's how it works:

    Payment Upfront: You'll pay for your sessions directly to Skyler Health at the time of service via the member portal. We accept credit card payment methods for your convenience.

    Superbill Provided: Upon request after a session, you'll receive a detailed superbill that outlines the services provided, along with the associated fees. This document is essential for seeking reimbursement from your insurance company. Please send your request for a superbill to care@skylerhealth.com.

    Submit for Reimbursement: You can then submit this superbill to your insurance company for reimbursement. Many insurance plans offer out-of-network coverage for mental health services, which means you may be eligible for partial reimbursement of your session fees.

  • You will simply start with an online digital survey. You remotely take the evaluation or assessment from the convenience of your home from your phone or computer. You are then scheduled to meet with a counselor for 30 minutes via a Zoom session and then you’re done. You can also skip the survey assessment and make an appointment first. You can come back later to finish your appointment.

Frequently Asked Questions - For Clinics

  • Skyler Health provides psychological evaluations and counseling for pain and general mental health with results delivered within 24 hours with the highest clinical efficacy. This allows clinics to make decisions and progress with your personalized medical treatment for your patients, schedule surgeries and procedures and ensure that your patients are receiving timely and personalized care. Our clinical team made up of licensed therapists offer a fast, yet thorough clearance decision in a timely manner. We streamline the evaluation process to provide fast, accurate, and reliable results.

  • Please read Pricing & Payment Details

    This private rate can be paid by the clinic or the member.

    We also accept major health insurances such as Anthem, United, Blues, Cigna, Aetna and many others.

    We also help patients utilize out of network health benefits to get reimbursed for their payment to Skyler Health.

  • There are three simple ways for the clinics to send referrals in minutes:

    1. Clinic Portal: Go to the Clinic Portal (clinic dot skyler health dot com) to create an account and send us a referral in minutes.

    2. Fax: Clinics can fax referrals to 1-650-397-4264.

    3. Email: Clinics can email referrals to care@skylerhealth.com

  • The reports are available within 24 hours after an appointment

  • The evaluation report will be available via the clinical portal. the patient will also receive the report. The clinic will be notified once the report is available. Clinic cal also reach out to our care team at care@skylerhealth.com or 650-208-3893 to request a report for a member.

  • We’re not experts in Behavioral Health Integration (BHI) billing through CPT 99484, 96127 codes. We advise you to check with an expert. However, what we know about these codes is as follows:

    CPT Code 99484: Care management services for behavioral health conditions, at least 20 minutes of clinical staff time, directed by a physician or other qualified healthcare professional, per calendar month. This code is used for reporting non-face-to-face care coordination services for patients with behavioral health conditions. It involves at least 20 minutes of clinical staff time per month, directed by a qualified healthcare professional.

    CPT Code 96127: Brief emotional/behavioral assessment (e.g., depression, anxiety scale), with scoring and documentation, per standardized instrument. This code is used for reporting brief emotional or behavioral assessments, typically involving the use of standardized instruments like depression scales. It includes scoring and documentation based on the results of the assessment.

    A clinic can get reimbursed at a rate of approximately $50 per month per patient (varies by insurer) for reviewing the reports that include these data.